Customer Service

Sports nutrition – Sportswear – Training equipment

Withdrawal Policy

 

Return policy, return & warranty Information 

When purchasing goods at Gymsector 14 days return right in accordance with applicable consumer protection laws always applies. This means that you have the right to cancel your purchase by notifying Gymsector within 14 days from the date when the customer or representative receives the ordered goods (cancellation period). For more information about your cancellation rights, see our Terms and Conditions that can be found here.
 

Returns 

As a customer of Gymsector you have the right to cancel your purchase within 14 days from the date you received the item without providing any reason. In order to make use of the right of withdrawal before the end date, it is sufficient, but you must inform us of your decision to cancel your order before the withdrawal period is over.
 
You as a customer are responsible for return costs and are responsible for returning the product to us. When Gymsector is responsible for returning the order, we will refund the respective freight costs (applicable in cases where the products are defective or the order contains faulty goods).
 
Contact us regarding your return
Mail: contact.eu@gymsector.com or through the contact form.
 

How to do a return 

A return of goods can be done by logging in with your username and password and filling in the information under the heading of return on "My account". Send the return note via email (or letter if desired) after the registration of a notification of return.
 
Goods must be returned along with the invoice or packing slip (or a copy of these, front and back). Remember that you as a customer, when returning, are responsible for goods not getting damaged in transit back to us. If you have the transport packaging we used to send goods to you, it is good to use it also for the return. In case it is missing, you should keep in mind that the goods may be exposed to shock during transport, therefore an outer packaging with cushioning material between this and the goods’ package is good to use. Put no address labels directly on the packaging but to the protective box around the original packaging.
 
This right does not apply to the following types of goods:
  • goods that have been produced according to customer specifications or otherwise have been clearly personalised;
  • goods with a broken seal that cannot be returned because of health or hygiene reasons (e.g. supplements, underwear, cosmetic products, shavers, scales and related products);
  • a product that can quickly deteriorate or expire;
  • audio and video recordings (such as a CD) or computer programs with a broken seal; or
  • digital content delivered in other way than through a physical medium (such as computer programs, applications, games, music, videos or texts where access can be downloaded or streamed).

 

Refunds

Gymsector will pay the amount back as soon as possible and no later than within 14 days from the date Gymsector received notice of return. Gymsector may withhold reimbursement until Gymsector receives the product or the customer proves that the product has been returned, for example by a filing receipt.
The refund will be made to the customer via the payment options that the customer chose to pay with, for example, if you paid your order with a payment card, we will transfer the amount back on the same card.
 
Returns should be sent to the following address:
Gymgrossisten
Installatörsvägen 21
SE-461 37 Trollhättan
Sweden
 

Claims/Complaints

As a course of caution, you should have the habit of looking over the package when you pick it up. You have the right to open the package without costs, to make sure the item is intact and working.
 

Filing a complaint

If something is wrong with your product upon delivery, please make a claim about it with us as soon as possible. A complaint can be filed by logging in with your username and password and filling in the information under the heading of complaint on "My account". You can also make a complaint by contacting our customer service:
 
If you have questions about your claim, please contact our customer service.
 
A registered complaint of goods can be done by logging in with your username and password and filling in the information under the heading complaint on "your page". The return note is sent via email (or letter if desired) after registration and after we have reviewed and approved your claim request. Gymsector will pay the return costs.
 
Goods must be returned along with the invoice or packing slip (or a copy of these, front and back). Remember that you as a customer, when returning, are responsible for goods not getting damaged in transit back to us. In case it is missing, you should keep in mind that the goods may be exposed to shock during transport, therefore an outer packaging with cushioning material between this and the goods’ package is good to use. 
 
Send complaints to the following address:
Gymgrossisten
Installatörsvägen 21
SE-461 37 Trollhättan
Sweden
 
Complaints must be always made through customer service, and not just by sending goods back.
Types of complaints
  • Packing errors: If the wrong product is sent by us, we will send out the right product and the wrong product must be returned to us. Be sure to include in the complaint which product you received instead.
  • Product missing: After inspection missing items will be sent to you. 
  • Faulty/defective: We will send out a new product. The entire product must be returned to us. 
  • Expired date: Do not forget to specify when the product expired. We will perform our assessment thereafter.
  • Other reason: If the cause is different, it must be specified what the cause is.
 

Time for Complaints

Notification of faulty products must be made within a reasonable time after you, the customer discover or have discovered the defect. Regarding supplements/food notice of claim should be given within 14 days after you have received the product(s). The warranty for a product expires in any case after 3 years. Only original customers who bought the product have the ability to complain. Second hand customers must claim warranty directly to the manufacturer.
 

Modifying and cancelling orders 

You cannot manually change or cancel your order on Your page. We will change and cancel your order to the extent it is possible, when an order is printed for packing, we are unable to change or cancel it.
 

Information errors on the website

We reserve the right to retroactively correct prices, texts printed/written incorrectly on our website, in catalogues, on products, or in other appropriate media. We reserve the right against price adjustments (such as changes in prices from our suppliers, changes in exchange rates), changes in inventories and for example technical errors in the web shop, browser or server.
 

Products

Products in Gymsector.com are intended for healthy adults over 18 years old, unless otherwise indicated. The products should not be used as a substitute for a varied diet. The recommended daily dose indicated on the package and on the website should not be exceeded. Consider the importance of a varied and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, suffering from illness or undergoing any medical treatment, you should always consult a doctor before using the products sold on Gymsector.com
 
Information about products, their nature and content is updated regularly based on the information provided to Gymsector.com by the supplier of the product. Gymsector.com accepts no responsibility for inaccurate information on products in cases when the error occurred due to a supplier.